MALTA INFORMATION TECHNOLOGY AGENCY - Technical Services Officer – ICT Services Management


Technical Services Officer – ICT Services Management 
Service Call Centre and Control Centre
Jobsplus Permit Number: 225/2016

Vacancies have arisen for the position of Technical Services Officer within the following areas:

1. Service Call Centre: The Technical Services Officer here provides high quality, remote technical support to MITA customers through the full use of availability management tools whilst diagnosing incidents and providing feedback.

2. Control Centre: The Technical Services Officer here monitors and supports all Government ICT services and infrastructure to ensure excellent service provision on a 24x7x52 basis. This position is shift based.

Successful candidates must be knowledgeable in various ICT related areas such as Local Area Networks, Operating Systems, and Desktop Technology and must be able to integrate with MITA’s clients. Successful candidates must also be fluent in both Maltese and English languages.

Candidates’ qualifications, experience and competencies will be assessed in line with the Agency’s Career Progression framework. Successful candidates may be engaged at either the Associate level – Career Level 2, OR the standard level – Career Level 3.

Eligibility Requirements:

One of the following in an ICT area:
i) A qualification at MQF Level 5 OR higher; OR
ii) A qualification in a related area (MQF Level 4) AND 1 year experience in a related area; OR
iii) 2 years experience in a related area.

All details can be found on (

Fresh graduates may be offered an employment opportunity subject to the provision of final results.

A detailed CV, together with a covering email, scanned copies of certificates and the names of two referees and their email addresses should be submitted by not later than Tuesday, 13th February, 2018, to (

2nd February, 2018